October 26, 2021

Skype Service Breaks Down

skype

Skype had an outage that lasted for nearly a day and a half affecting most of its customers world-wide. Image courtesy of Skype.

It couldn’t have come at a worse time for Skype Technologies SA. An outage plagued the company for nearly 30 hours recently. The big concern being for those paying for the premium service.

Skype provides more international calling service to users than any other company. With over 560 million users located all over the world, it handles about 12 percent of all international calls. About 20 million users are finally able to make calls again according to CEO Tony Bates. This accounts for roughly 90 percent of its normal traffic.

The crash comes at a critical time for the company for a couple of reasons. First, it’s the busiest time of the year for Skype with lots of holiday calling. Second, Skype has been pushing its service hard with business customers attempting to establish a foothold in that sector for calling and premium services. It’s in the final days prior to the company’s initial public offering.

It’s still unknown what caused the outage, although Bates did indicate they had ruled out a malicious attack according to a blog post video. The company is promising a full report on the cause of the outage and is providing paying customers with free service to make up for the problems experienced.