October 26, 2021

Report on Airline Efficiency Brings Mixed Reviews

Take-off Delays Reduced

Take-off Delays Reduced

Following two years of recession and declining revenues ,the most recent monthly report issued by The Aviation Consumer Protection Division of the Department of Transportation should finally give the airline industry something to cheer about.

The report tracks major airlines on parameters such as departure and arrival delays, mishandled baggage, booking problems, and similar passenger complaints.

Released on Monday, the report shows that in July 2010, only three flights were delayed  on runways by more than three hours. The number for July 2009 was 161.

The three cited delays were all on the same day, July 23, at the same airport, Chicago’s O’Hare International, and by the same airline – American Eagle. That day was marked with heavy rain and stormy wind gusts which caused the delays.

Besides a fewer number of extensive delays, the number of complaints about mishandled baggage fell by 7%. The report also showed a significant 26% reduction in the rate of passengers being involuntary bumped from flights.

However these encouraging numbers quickly lost their luster as the report shows that the total number of complaints against US airlines rose by 32% in July 2010 compared to the same period last year. The report added that the majority of complaints this July were related to delays, baggage handling, reservations and ticketing.

A policy recently introduced by the Obama Administration imposes a fine of up to $27,500 per passenger for any scheduled flight that is delayed on the runway for more than three hours. The policy on fines was adopted in December 2009 and were implemented in April this year. It is believed by passenger rights activists that the potential loss of revenue the fine represents is the reason for the significant reduction in significant delays.