November 19, 2017

Apple To Fix Some Water-Damaged Phones

iphone

Apple has a new policy regarding iPhones with sensors that show water damage. Image courtesy of Apple.

Apple devices such as the iPhone, iPod touch, iPod nano and the iPod shuffle have sensors on the inside that allow technicians to know when the phone has been dropped into with water. The sensor changes from a white/silver color to a red/pink color, but only if the device has come into contact with water.

There have been some disputes in the past when people take their Apple devices in only to be told that there is water damage, which is outside the warranty. The disputes come from people claiming they have never had their phone damaged by water.

The sensors are not supposed to be activated by humidity or by changes in temperature. Some claim that sweat from being at the gym or even sweaty hands has caused the sensor to change.

In December 2010, a 13 year old Korean girl sued the Apple company for refusing to fix her phone when she claimed her phone had not come into contact with water. They could have settle with Apple, but chose to take the issue to court.

The hope of the plantiff’s father was that other people faced with the same situation could have it resolved and that Apple would pay back those who unjustly paid for repairs.

Since the court hearing, Apple has a new policy. If someone claims their phone has not come into contact with water and if their phone shows no signs of water damage, then Apple will agree to fix the phone under warranty.